Effective June 19, 2026

Privacy Policy

This Privacy Policy explains how Synorb collects, uses, shares, and protects information when you use our website, Studio, MCP servers, APIs, dashboards, credentials, manifests, and related services.

Terms of Service Use Policy

1. Scope

This Policy applies to personal information we collect through Synorb's website, Studio, APIs, MCP servers, dashboards, credential flows, support channels, billing flows, and related services. It does not apply to third-party websites, services, sources, integrations, identity providers, payment processors, or customer applications that we do not control.

If you use Synorb through your employer or another organization, that organization may control or administer your account and may receive information about your use of the Service.

2. Information We Collect

We collect information you provide, information generated by your use of Synorb, and information from third parties needed to provide the Service. This may include:

  • Account information, such as name, email address, company, role, password-related data, organization membership, authentication state, and account settings.
  • Credential and access information, such as API keys, MCP tokens, key metadata, scopes, quotas, rate limits, and related security events.
  • Usage information, such as pages visited, endpoints called, MCP tools used, streams requested, manifests returned, timestamps, request identifiers, IP address, user agent, device/browser information, logs, diagnostics, errors, latency, and quota consumption.
  • Customer content and instructions, such as prompts, queries, filters, source selections, configuration, Beacon scopes, saved searches, integrations, and support requests.
  • Billing information, such as plan, subscription status, invoice metadata, payment status, tax information, and billing contact details. Payment processors may collect payment card or bank details directly; Synorb does not need to store full card numbers.
  • Communications, such as emails, support messages, feedback, sales conversations, form submissions, and survey responses.
  • Public or source-derived information processed by Synorb to operate the context graph and produce source-backed outputs.

3. How We Use Information

We use information to provide, operate, secure, maintain, debug, monitor, measure, and improve Synorb. This includes authenticating users, provisioning credentials, enforcing quotas and rate limits, returning API and MCP responses, generating or retrieving manifests, operating Studio and dashboards, providing support, billing customers, detecting abuse, preventing fraud, investigating security issues, complying with law, and communicating about the Service.

We may use aggregated or de-identified information to understand product usage, improve reliability, evaluate performance, plan capacity, and develop new features.

4. How We Share Information

We do not sell personal information you provide to us as account or customer data. We may share information with:

  • Service providers that help us host, secure, monitor, analyze, bill for, support, or operate Synorb.
  • Authentication, payment, cloud, email, analytics, security, logging, and infrastructure providers used to provide the Service.
  • Your organization, administrator, teammates, or authorized users when you use Synorb through an organization account.
  • Third-party integrations or destinations that you configure or authorize.
  • Law enforcement, regulators, courts, or other parties when we believe disclosure is required by law, needed to protect rights or safety, or necessary to enforce our Terms or Use Policy.
  • Successors or advisors in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

5. Public and Source-Derived Data

Synorb's product processes information from public, institutional, corporate, regulatory, marketplace, and other source surfaces to create source-backed graph data and manifests. Source-derived data may include information about people, organizations, places, events, claims, documents, publications, or other matters that appear in source material.

Because Synorb is a context graph and data service, source-derived outputs may be made available to customers through the Service. If you believe Synorb is processing source-derived personal information incorrectly or unlawfully, contact us and include enough detail for us to review the issue.

6. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, secure sessions, measure traffic, analyze usage, debug the Service, and improve performance. You can control cookies through your browser settings, but disabling them may prevent parts of the Service from working.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information. No internet service, API, model, database, or storage system is perfectly secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials, devices, systems, users, agents, and integrations.

8. Retention

We retain information for as long as needed to provide the Service, maintain security and audit logs, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, support customers, and operate the business. Retention periods may vary by data type, account status, plan, source, legal requirement, and operational need.

9. Choices and Rights

You may be able to access, update, export, or delete certain account information through the Service or by contacting us. Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about certain data practices.

We may need to verify your request and may decline or limit requests where permitted by law, including where information is needed for security, legal compliance, billing, fraud prevention, dispute resolution, free expression, public-interest records, source integrity, or operation of the Service.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to Synorb, contact us.

11. Changes

We may update this Privacy Policy from time to time by posting a revised version. The revised version is effective when posted unless it says otherwise. Your continued use of the Service after the effective date means you acknowledge the updated Policy.

12. Contact

Contact Synorb at team@synorb.com or by mail at Synorb Inc., 101 Hudson Street, Jersey City, NJ 07302.