1. Acceptance
These Terms of Service are a legal agreement between you and Synorb Inc. ("Synorb," "we," "us," or "our"). By accessing or using any part of the Service, you agree to these Terms, our Privacy Policy, and our Use Policy. If you use the Service for an organization, you represent that you have authority to bind that organization, and "you" includes that organization.
If you do not agree to these Terms, do not access or use the Service. We may offer separate order forms, enterprise agreements, data processing terms, support terms, or other written terms. If separate written terms conflict with these Terms, the separate written terms control only for the covered service or order.
2. The Service
Synorb provides a temporal context graph and related tools that help users connect to source-backed streams, claims, briefs, signals, manifests, and other structured outputs through interfaces such as Studio, REST APIs, MCP servers, S3 exports, webhooks, dashboards, documentation, and credential provisioning flows.
The Service may include public-source, third-party, customer-provided, system-generated, machine-generated, and source-derived information. We may add, remove, suspend, limit, change, or discontinue features, sources, streams, endpoints, payload fields, models, rankings, metadata, delivery channels, or pricing at any time, subject to any separate written agreement.
3. Accounts, Credentials, and Security
You are responsible for your account, API keys, MCP tokens, credentials, users, agents, applications, and any activity under them. Keep credentials confidential and use reasonable safeguards to prevent unauthorized access.
You must provide accurate account, billing, organization, and contact information and keep it current. You must promptly tell us if you believe your account or credentials have been compromised. We may suspend, rotate, revoke, throttle, or limit credentials to protect the Service, enforce these Terms, address security risk, comply with law, or prevent misuse.
4. Manifests, Graph Data, and Outputs
Synorb outputs are provided for informational and workflow-support purposes. Outputs may include mistakes, omissions, stale information, incomplete coverage, ranking errors, metadata errors, extraction errors, source errors, or generated content errors. You are responsible for evaluating outputs before relying on them, sharing them, publishing them, or using them in any product, workflow, decision, report, model, system, or customer-facing experience.
Do not treat Synorb as a sole source of truth. The Service does not provide legal, financial, medical, investment, tax, compliance, safety, employment, credit, insurance, housing, or other professional advice.
You are responsible for how you use, transform, cache, store, display, distribute, combine, or act on Synorb outputs. Unless we agree otherwise in writing, you may not use outputs to build a competing service, recreate or bulk extract the Synorb graph, resell Synorb outputs as a standalone data product, or train a foundation model or competing retrieval/data product.
5. Use Rules
You must comply with our Use Policy, all applicable laws, and all third-party rights and obligations that apply to your use of the Service. You are responsible for your end users, agents, integrations, and downstream uses of the Service.
You may not use the Service to violate law, infringe rights, bypass third-party terms or technical restrictions, scrape or extract from Synorb except through authorized interfaces, interfere with the Service, evade rate limits, probe systems, reverse engineer non-public parts of the Service, introduce malicious code, or use outputs for prohibited high-impact decisions described in the Use Policy.
6. Fees, Plans, Quotas, and Billing
Some parts of the Service are free, trial, preview, usage-based, subscription-based, or enterprise-only. You agree to pay applicable fees, taxes, overages, and charges for the plan or order you select. Unless required by law or expressly stated in a separate written agreement, fees are non-refundable and unused quotas do not roll over.
Plan features, quotas, delivery cadence, rate limits, overage rates, free allowances, and pricing may change. We may meter usage by account, organization, token, credential, endpoint, manifest, stream, request, delivery channel, or other reasonable measure.
7. Availability, Support, and Beta Features
Unless we agree to a separate written service level agreement, we do not guarantee uptime, latency, response speed, throughput, source availability, source freshness, delivery time, retention, compatibility, or support response time. Maintenance, outages, data pipeline delays, source changes, third-party failures, quota limits, model failures, anti-bot systems, indexing delays, and other issues may affect the Service.
Preview, alpha, beta, experimental, trial, free, or evaluation features are provided as-is, may be changed or discontinued at any time, and may contain bugs, defects, missing data, or unstable behavior.
8. Ownership and Feedback
Synorb and its licensors own the Service, including the software, systems, interfaces, models, documentation, design, trademarks, source configurations, graph structure, rankings, schemas, and other Synorb technology and materials. We reserve all rights not expressly granted.
As between you and Synorb, you retain rights you have in data, prompts, queries, configuration, or content you submit to the Service. You grant Synorb the rights needed to provide, secure, maintain, debug, monitor, enforce, and improve the Service. If you send feedback or suggestions, we may use them without restriction or compensation.
9. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS, MANIFESTS, STREAMS, GRAPH DATA, SOURCE DATA, API RESPONSES, MCP RESPONSES, DOCUMENTATION, FEATURES, AND RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND.
SYNORB DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, FRESHNESS, RELIABILITY, QUALITY, SECURITY, AVAILABILITY, PERFORMANCE, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, COMPLETE, CURRENT, ACCURATE, THOROUGH, COMPATIBLE WITH YOUR SYSTEMS, OR SUITABLE FOR YOUR USE CASE, OR THAT DEFECTS WILL BE CORRECTED.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNORB AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SUPPLIERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA, INACCURATE RESULTS, DELAY, SUBSTITUTE SERVICES, OR DOWNSTREAM DECISIONS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNORB'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SYNORB FOR THE SERVICE IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain warranty disclaimers or liability limits, so some of the above may not apply to you. In that case, the disclaimers and limits apply to the fullest extent permitted by law.
11. Indemnity
You will defend, indemnify, and hold harmless Synorb and its affiliates, officers, directors, employees, contractors, licensors, suppliers, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Service, your outputs or downstream products, your violation of these Terms or the Use Policy, your data or instructions, your users or agents, your breach of law, or your violation of third-party rights.
12. Suspension, Termination, Changes, and General Terms
We may suspend, limit, or terminate access to the Service if we believe you violated these Terms, created risk, exceeded limits, failed to pay, caused harm, or used the Service in a way that may expose Synorb, users, sources, partners, or third parties to liability or operational risk. You may stop using the Service at any time.
We may update these Terms by posting a revised version. The revised version is effective when posted unless it says otherwise. Your continued access or use after changes become effective constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, except that federal law governs where applicable. The state and federal courts located in New Jersey will have exclusive jurisdiction for disputes, unless a separate written agreement says otherwise.
If any part of these Terms is unenforceable, the remaining parts remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.
Contact: team@synorb.com.