SYNORB
Topic 08 of 08

Troubleshooting

Find out why before you tell your user, and hand off cleanly when you cannot fix it.

By the end you can:

  • Diagnose empty windows and missing Manifests step by step
  • Handle unresolved channels, stale crawls and limit errors
  • Write a support handoff that gets fixed on the first reply
25Troubleshoot empty windows and missing ManifestsA step-by-step ladder that tells you whether an empty result is a quiet source, a not-yet-available day, a too-narrow filter or a real problem, before you tell your user anything.26Troubleshoot channels, stale crawls and quotaFix unresolved source channels, recognize a source that has stopped publishing, and handle every limit error without hammering the API or misleading your user.27Write a useful support handoffWhen you cannot resolve a problem yourself, collect the evidence that lets Synorb act on the first reply, redact every secret, and ask your user before you send anything.